Privacy Policy

1. Introduction

At Fitness Repair Tech ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at fitnessrepairtech.com (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected to the Site.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing the Site and/or using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Register for an account
• Request a quote or information about our services
• Subscribe to our newsletter
• Respond to a survey
• Contact us via phone, email, or contact forms
• Place an order for equipment or services

The personal information we may collect includes:

• Name
• Email address
• Mailing address
• Phone number
• Billing information
• Business information (if applicable)
• Service history
• Information about your fitness equipment

2.2 Automatically Collected Information

When you visit our Site, our servers may automatically log standard data provided by your web browser. This may include:

• Your computer's IP address
• Browser type and version
• Pages you visit
• Time and date of your visit
• Time spent on each page
• Device information
• Referring website addresses

2.3 Cookies and Similar Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience. For more information about how we use cookies, please refer to our Cookie Policy section below.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Process and fulfill your service requests, equipment purchases, and repairs
• Schedule installations, maintenance visits, and repairs
• Improve, personalize, and expand our website and service offerings
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you about appointments, services, updates, and promotions
• Process your transactions
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• For billing and collection purposes
• Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity
• Comply with legal obligations

4. Cookie Policy

4.1 What Are Cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you.

4.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
• Preference Cookies: These cookies allow the website to remember choices you make (such as your preferred language or the region you are in) and provide enhanced, more personal features.
• Analytics Cookies: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. We use this information to improve our website and services.
• Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

4.3 Controlling Cookies

You can set your browser to not accept cookies, but this may limit your ability to use the Site. Our Site may use cookies from third-party service providers, which enhance your experience on the Site. Some browsers provide the ability to send a "Do Not Track" signal. We do not currently process or respond to "Do Not Track" signals.

5. How We Share Your Information

We may share your information in the following situations:

5.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment processors
• Equipment suppliers
• IT and system administration service providers
• Customer relationship management systems
• Scheduling software providers
• Marketing service providers

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.

5.3 Legal Requirements

We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.

5.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

8. Your Privacy Rights

8.1 Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided below.

8.2 Your Choices

You may choose to restrict the collection or use of your personal information in the following ways:

• You can at any time instruct us not to use your personal information for marketing purposes by following the opt-out links on any marketing message sent to you.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

8.3 California Residents

If you are a California resident, you have specific rights regarding access to your personal information. California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

8.4 Do Not Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

9. Children's Privacy

The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Websites

The Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: